About the Position
In this Leadership role reporting to Juno’s Founder & CEO, you’ll be responsible for the delivery, quality and student experience of Juno’s award-winning technical programs through managing our Admissions, Programs, and Outcomes teams.
Essentially, you'll manage teams that are responsible for selecting our Bootcamp students, training them, and placing them - spanning the entire student lifecycle. In addition, we have a sizeable Continuing Education portfolio (non-vocational courses) that your team schedules, staffs and manages.
This role is currently designed to have five direct reports and eight indirect reports. (Note that due to the vacancy on the Outcomes team, our VP role temporarily has seven direct reports.) For this role, we’re looking for a curious, experimental, hands-on leader with proven management skills and a full-stack technical background.
In this role, you’ll work closely with Juno’s CEO and our two other VPs (Growth and Operations & Finance) to lead this people-oriented company to continuous meaningful success, both financially and in terms of impact on our team, students, alumni, and the broader community. If you haven’t read our Vision 2022 blog post, we recommend starting there. This is definitely a unique opportunity to work for a woman-founded, founder-led organization passionate about equity, diversity, and inclusion, and about being Evergreen.
At this stage in Juno’s 10-year history, our programs are extremely successful and well-loved by students. Year to date, our customer satisfaction score across all programs and courses is 93% - meaning 93% of all students were satisfied or very satisfied with their experience at Juno. Our referral rate year to date is 47%! We need you to come in and work with our Programs team to build on that success, while also working with our Manager of Admissions to improve and streamline our approach and processes, and working with our Outcomes team to further improve our post-Bootcamp placement rates.
We feel it is most important that our VP, Technical Programs & Outcomes has significant management skills and experience. We’re looking for a strategic leader who can identify how our student lifecycle should be configured to enable a great student experience that is long-term sustainable and designed to ensure the business is reasonably profitable, which is key to our vision of remaining long-term independent and being Evergreen.
We're seeking someone with a technical background for this role for a variety of reasons - to ensure we’re teaching the right content, to provide professional development opportunities to our team, and even to be able to occasionally step into the classroom if it so happens that multiple instructors need a sick day (thanks, COVID!).
The other reason we’re looking for someone with a technical background for this role is that there’s an opportunity to take over our product vision down the road (currently the function is owned by our CEO, with input from Leadership and the broader team). Where do we go from here - should we transform our Bootcamp into a full-stack program? Should we launch new continuing education courses? Should we bring back our Data Bootcamp? All of these options and more are real possibilities, and in the next year or two, we’ll be ready to select our next big initiative.
What success looks like in the first 365 days
First and foremost, it is critical that our incredible program and course quality be maintained. In 2021, our CSAT (customer satisfaction score) was 92%, and YTD our CSAT is 93%. We’re undergoing a shift to making our Bootcamp program beginner-friendly, so that transition needs to be carefully managed and evaluated.
We’ve also recently introduced a part-time version of our Bootcamp program which has received wonderful feedback so far. Our initial cohort continues until March 2023 - and it’s critical that our first cohort of students get amazing career outcomes. It will be an interesting challenge to determine how to scale the part-time Bootcamp to meet the demand we’re seeing.
We’ll also look to you to further processize and develop our Admissions process, making it more data-driven and efficient while still ensuring every student feels welcome and has a great experience with Juno.
Finally, on the Outcomes side, placements are up year over year but we’re still shy of our typical pre-pandemic placement rate of 70% placed within three months and 90% placed within six months, so we’ll look to you to strategize and configure the team that will be able to move us closer to this important goal.
Your team
Juno’s Programs Department is made up of 12 amazing people, five of which will report directly to you. Here is the breakdown of the team including tenure:
- Manager of Web Development (~4 years)
- Team Lead (3 years)
- Instructor (1.5 years)
- Instructor (1.5 years)
- Intermediate Instructor (3 years)
- Intermediate Instructor (2.5 years)
- Learning and Development Manager (~4 years)
- Senior Program Operations Manager (3 years)
- Student Experience Specialist (~2 years)
- Manager of Admissions (1 year)
- Vacant Outcomes Leader role
- Career Success Specialist (~1 year)
- Career Success Specialist (0.5 years)
- Employer Relations Specialist (0.5 years)
Your Responsibilities
Like all roles at Juno, this role has up to five specific accountabilities:
- LMA (lead your team, manage your team, hold your team accountable)
- Admissions strategy
- Programs strategy
- Outcomes strategy
Your main measurables will be Bootcamp Target Achievement, Course & Program CSAT, Placement Rate at 3 Months and Placement Rate at 6 Months.
Of course, there is much more to any job than five accountabilities and some measurables. Here are a list of additional responsibilities to give you a sense of your day to day in this role:
- Strategic continuous design, improvement and refinement of Juno’s award-winning technical programs
- Ensure smooth day-to-day operations of our courses and programs and identify and solve issues as they arise
- Ensure upcoming bootcamp are on track to hit targets and each Bootcamp cohort is on track to hit placement targets, and identify and solve issues as they arise
- Determine annual and quarterly goals (we call them Rocks) across Admissions, Programs and Outcomes and keep team members accountable to completing them
- Develop and manage budgets for program delivery to be in line with gross margin targets
- Triage (very rare) complaints and student issues and ensure they’re resolved or escalated as needed in line with Juno’s policies (plagiarism, sexual harassment, expulsion, etc.)
- Develop plans to grow your team members and provide regular professional development opportunities
- Serve as Campus Administrator, ensure we are in compliance with the Private Career Colleges Act and liaise with our Ministry contact and auditors as required
- Lead quarterly planning sessions for the Programs, Admissions and Outcomes teams
- Collaborate with Juno’s leaders to solve broader company problems or take advantage of exciting opportunities
About You
You’re a doer, and you love being hands-on with your team. You’ve thrived in companies in the 25 - 75 person range and prefer working for smaller organizations where you can have a greater impact. You are very creative, both in terms of coming up with strategic ideas or experimenting but also in terms of how you solve problems. After three months of onboarding, you should be comfortable setting priorities for the next quarter across your three teams and you should be able to manage the team to ensure all priority projects are completed.
Note that this role is remote-friendly but we are seeking someone based in GTA so that we can get together for moments that matter!
Your Experience
- Proven success over at least 2 years managing and supporting a sizeable team with more than one layer (10+ people), and have received excellent feedback from management and your team about your skills and performance
- Proven passion for mentoring and growing team members
- Demonstrated success determining priorities and keeping team members accountable to their completion resulting in notable quarterly and annual progress for the organization or business unit
- Knowledge of full-stack development (our Bootcamp covers HTML, CSS, responsive design, JavaScript, React and Firebase and we’re interested in going more full-stack in the near future)
- Excellent data analysis skills using Excel, Google Analytics or BI software
Perks and Benefits
- Position type: Full-Time, Permanent
- Salary: $125,000 - $165,000 per year
- 4-day work weeks
- Unlimited annual vacation
- Paid end-of-year closure from December 24th to the New Year
- 7 paid personal emergency days per year
- Comprehensive benefits package, including Health & Dental, Mental Health, Health Care Spending Account, Employee & Family Assistance Program, Travel, Personalized Prescription Plan, and more!
- Paid pregnancy and parental leave (we top up to 75% for 12 weeks)
- Personal & Professional Development Budget, and free access to Juno’s courses
- Join a woman founder-led company that has been transforming the tech industry in Toronto for almost 10 years
Please visit our Careers page for a full list of perks & benefits.
How to Apply
Please apply below! We’d love to see your resume, and anything else you’d like to provide us! We highly appreciate all applications and value all candidates; however, we will only contact successful applicants to move on to the next stage. Thank you!
About Us
Founded by Heather Payne in 2012, Juno College of Technology offers best-in-class experiences for those looking to launch and grow their careers. With industry-leading graduate success, caring instructors, specialized career support, and the most inclusive alumni community around, we're here to help our community achieve their goals.
At Juno, we love what we do. From our Instructors to Career Advisors to our Operations team, we all have individual expertise and share a love for helping people change their lives. We’re experimental, curious, and flexible, and we’re focused on delivering results and putting the student experience first - oh, and we have lots of fun, too! With a growing team and thousands of alumni and students, there’s a large community ready to welcome you to Juno!
Juno is an equal opportunity employer
Juno College is a respectful, caring, and inclusive workplace. We are committed to accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Please let us know of your requirements when contacted.
Juno College is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Selection decisions and salary are solely based on job-related factors.
Lastly, please note that as per our Compensation Philosophy, we present our best offer to our candidates to ensure we are maintaining equity, and we do not negotiate.
Juno College is a Certified Living Wage Employer in Ontario. To ensure that our team does not face financial stress, has a healthy work/life balance, and can focus on what matters most to them, our entry-level salaries are never less than what a person needs to actually live in Toronto. You can read more about our commitment here.
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